Shipping policy

Shipping Policy

At Omegara Jewels, we are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

Standard Shipping: 7-15 business days
Expedited Shipping: 5-10 business days (where available)

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or high-demand periods such as holidays.

Shipping Costs

Standard Shipping: Calculated at checkout based on your location
Free Shipping: Available on qualifying orders — see checkout for details

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. Please allow 2-5 business days for tracking information to update after your order ships.

International Shipping

We ship worldwide. International orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees. We are not responsible for delays caused by customs processing.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us at support@omegarajewels.com. We will investigate the issue with the carrier and work to resolve it as quickly as possible.

Damaged Packages

If your order arrives damaged, please take photos of the packaging and item immediately and contact us at support@omegarajewels.com within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.

Wrong Address

Please double-check your shipping address before completing your order. Omegara Jewels is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@omegarajewels.com and we will do our best to correct it before the order ships.